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Frequently asked questions

How much time in advance should I place my order for you to deliver my shoes on time?

Every pair of shoes is individually designed and manufactured for each one of our clients, due to this your order will be send 2-3 weeks after you aprove the artwork for your Custom Made shoes.

Bridesmaids’ and Guests’ foldable flat shoes must be ordered 30 days before your wedding date and 45 days if they are customized in order to be delivered on time for your event.

In addition please take into consideration shipping times can take from 5 to 8 days (not including weekends and hollydays).

What is your refund and cancellation policy?

WeWarranty

All our custom made Wedding Shoes and Groom shoes have a 1 Year warranty on manufacturing defects

Refund

Mina Talancon offers a full refund of your purchase order if it is not deliver on time for your wedding date, this applies only in those cases where we sent your order after the shipping date we emailed you after you aproved the artwork for your order from Mina Talancon.

As we do not take responsability for the shipping company’s delays; we higly advice you to consider planning ahead or to select expedited shipping service for an extra cost if your wedding date is too close.

Cancellation

We do not take cancellations once an order of customized shoes is placed*; And you have 24 hours to cancell any “Bridesmaids/Guests” orders with a 15% penalization to cover our transaction expenses; or you can also exchange it for a gift certificate to use on any other purchase order with no penalization

Please take into consideration our design and manufacturing timings, which are specified at this FAQ’s seccion

* Feel free to contact our team for further assistance

How do you come up with my design?

A confirmation e-mail will be sent after you place your order; there we will ask you some questions regarding yourself (and your significant other in the case of wedding shoes).

This information will provide us with elements to make sure we work on a design that really tells your love story or matches your personality.

How do I know my shoes will be awsome?

Before we manufacture your shoes, we will work on a digital sketch of your wedding shoes for your approval. That way you can see exactly how will your dream shoes look like in real life. We also have a period of time to make changes to your design in order to ship them on time for your wedding date.

If you do not request any changes nor approve the design after the first approval email, then we will try to contact you 2 more times by email and a final time by phone call; If we do not get a response from you we will authomatically authorize the design (after 5 days).

What is the difference between the bridesmaids and the bridesmaids/guest sets?

The Bridesmaids Luxury set comes in a set of 6 and includes the following:

 

  • 6 pairs of foldable flat shoes
  • Individual bags with the couple’s initials or names, and your wedding date for each pair are also included
  • You can also request Embelishments or Customized Embroidery on bridesmaids shoes (your choice)

 

And The Bridesmaids/Guests basic set comes in a set of 12 and includes the following:

 

  • 12 pairs of foldable flat shoes (pairs per size indicated on product details*)
  • And 12 individual bags with the couple’s initials and your wedding date

 

Finally the Bridesmaids/Guests Premium set comes in a set of 24 and includes the following:

 

  • 24 pairs of foldable flat shoes (pairs per size indicated on product details*)
  • And 24 individual bags with the couple’s initials or names, and your wedding date

 

 * If you want specific sizes, You can request a change on the amount of pairs per size within 48 hours after your order was placed. Just contact our team, we’ll be happy to assist you

Can I use a different shipping company?

Because we want to provide you with a great service and a low shipping cost, in order to do so; Mina Talancon currently works with a shipping company to deliver most of our custom made shoes and foldable flat shoes’ orders, as well as groom’s shoes and other acessories.

However you can also request a change of shipping company to deliver your order if you have a prefered shipping fee; just send us an e-mail after you place your order so our team can register your shipping preference. You can also contact us by Facebook or instagram.

Do you ship Internationally?

 Yes, we also ship internationally. While our shipping times do not change, you might however want to take into consideration the extra time the shipping company might take to deliver to you country.

Due to NAFTA all wedding shoes and foldabe flat shoes orders for our USA, Canada and Mexico customers are free of import tax. As any aditional import fees or taxes your country might charge are not covered by Mina Talancon, you can also contact us for aditional information; And we will do as much as we can to help you.

Can I send the graphic design I want for my shoes?

 Of course! you can send us a vectorial file of your design, or a good quality image for us to take it as a reference for your shoes artwork. 

Do you only personalize bridal shoes?

No, we can custom made any kind of shoes. Including kids and baby shoes, sandals, man shoes and western boots

Can you make shoe styles that are not currently in your store?

Yes we can offer you a premium service and manufacture almost any shoe you want, however we can not copycat other designers products. 

I really loved a design from your gallery, can you make the exact same for me?

We can make a design specially for you based on the one you like. Some of our clients send us their own design, so we would need their explicit authorizacion to replicate their artwork.

However we do have some designs that we created specially for brides who are running out of time and juts want us to add their wedding date, names, a part of their theme song or wedding vows.

Don't Be Shy

If we didn’t answer all of your questions, please feel free to drop us a line anytime.